If you have any questions regarding the designing, sizing or ordering of your premium custom printed mask, please check below and hopefully you will find your answer. If you don’t, contact us via chat, email or phone. All our contact details are in the footer below.
Do I need to buy a filter to put in the mask?
No, every mask has a built-in high-quality spunbond filter that is designed to keep dust and particles out.
What are the materials used for the masks?
We use a moisture-wicking polyester fabric for the outer layer which provides optimum protection and allows for high-quality printing that doesn’t wash out or fade. The filter consists of two laters – the first middle layer is a spunbond material designed to repel dust and other particles. The second inner layer is an anti-microbial micromesh that provides protection against sweat and skin irritation.
What is the difference between the two types of masks, Series V and Series X?
Our Series V is our velcro version with a velcro tab at the back of the mask for easy on and easy off. Our Series X mask is a full piece mask that you place over your head to put on and take off. Both provide a great fit based on your selections via the size chart and can hang around your neck when not in use.
How do I upload my own image to put on my mask?
When you enter the Online Designer, select the Photo option in the menu on the left-hand side, then select the upload option. Accept our terms and conditions, then you will be able to place your order.
How do I add text or a logo onto my mask?
When you enter the Online Designer, select the text button on the left-hand menu, then select a header option to get started. Alternately, you can select from one of the pre-designed text headings and simply update the words and position on the mask.
What material is better if I’m an active person?
Polyester is by far the best option for a face mask, whether you are shopping or doing something more active, due to the moisture-wicking and anti-microbial qualities of the fabric. This is why more and more sports garments like football and basketball apparel are being made using polyester.
Will these masks stop my glasses fogging up?
Make sure you position the mask so it rests high up on your nose and goes around under your ears. Position your glasses high up on your nose with the glasses resting on the mask band, and you will have no issues with glasses fogging.
How do I wash my mask?
Please wash your mask before wearing it for the first time. Hand wash in warm water with hand soap or a mild detergent, rinse thoroughly in cold water, then hang it up to dry. Wash your mask at least once each day after use.
Are these masks medical grade?
NO! Cloth face masks are not medical grade. The triple-layer protection is an accepted standard in assisting with preventing the spread of airborne aerosols (like if someone sneezes or coughs near you), so it is an effective tool for limiting your exposure to viruses.
Can I get custom sizes for my kids?
Our XS Small size fits most young teenagers. Use the size guide on the mask you have selected, and if you need a smaller mask, try the velcro version that can be adjusted tighter around the neck.
How should my mask fit?
Very snuggly! There shouldn’t be any gaps around your nose or mouth when your mask is in the correct position. We have uniquely designed our masks so that the top band fits close. Make sure you use our Size Chart so you select the correct size.
How often should I wash my mask?
Regularly. We suggest washing it every day, but if you have been handling your mask often (taking it on and off numerous times) then wash it as soon as possible. When you are ordering your My Custom Face Mask custom-designed mask, it could be a great idea to order a second one so that you have one to wear while the other is being washed.
What is the correct way to remove my mask?
The Series V velcro mask is designed for easy release, so you only have to pull on the velcro tab at the back of the head to remove the mask. With the Series X mask, take care when removing it – place your hands on the top band on both sides of your head and pull gently up and over your head. Always avoid touching the inside of your mask, especially the front area.
Can I order large quantities of masks for my work, club or other organisation?
Yes, you can. You can visit our corporate site imagedigital.com.au where you can place volume orders along with a range of other great products and services.