Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days of receiving the order. Products are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed – please allow additional time for delivery. If there will be a significant delay on the shipment of your order, we will contact you and keep you updated.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 Shipment method Estimated delivery time Shipment cost
 Standard 7-21 business days Dependent on product
 Express 3-4 business days Dependent on product

Delivery is provided by Australia Post for smaller items, and selected couriers based on size of order and location.

Please note that due to COVID-19, expected shipping delays may occur. We will do our best to get your order to you as quickly as possible.

Shipment to P.O. Boxes

My Custom Face Mask does not ship to P.O. Box addresses on large quantity orders.

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Refer to our Return Policy. Please save all packaging materials and damaged goods before filing a claim.

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